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Privacy Policy

Protecting your private information is our priority. This Privacy Policy governs data collection and usage of the website, software, platform, products, and services (collectively, "Services") provided by My Patient Voice LLC, a California limited liability company, and its affiliates (collectively, “My Patient Voice”). My Patient Voice is also referred to herein as “we,” “us,” or “our.” By using the Services, you consent to the data practices described in this Privacy Policy, our Terms of Use, and, if applicable, our Terms and Conditions for Online Sales. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Services.

1. Collection of Your Personal Information.  

My Patient Voice may collect personally identifiable information, such as, but not limited to, your email address, name, physical address, telephone number and IP address. If you purchase our Services, we collect and store your billing and credit card information. The information that we collect and store often depends on the type of Service that you use. For example, if you register with My Patient Voice, we may collect and maintain your account information such as login name, password, email address and contact information. If you book a consultation, records review or Q&A session on the website at https://www.mypatientvoice.com (the “Site”), My Patient Voice will collect your name, email, telephone number and any message you write in the “Add Your Message” box.  If you purchase a consulting service package, My Patient Voice may collect medical and health information from you, including but not limited to medical bills, explanations of benefits (EOBs), healthcare provider release forms, appointment of representative forms and other related documents.  
 

My Patient Voice may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests, and favorites.  Information about your computer hardware and software may be automatically collected by My Patient Voice. This information can include your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. My Patient Voice may also collect geolocation information based on visitors' IP addresses. My Patient Voice may also collect information about your use of our Site, such as pages visited, links clicked, text entered, and mouse movements.
 

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Services to third parties, such as third-party payment providers (i.e., PayPal, Apple Pay, etc.), this information may be collected and used by them. My Patient Voice encourages you to review the privacy statements of entities or services you access from our Service so that you can understand how those entities collect, use, and share your information. My Patient Voice is not responsible for the privacy statements, privacy practices, or content on websites or services outside of the Site.
 

2. Use of Your Personal Information.

My Patient Voice collects and uses your personal information to operate and improve our Services, including the delivery and performance of the Services you have requested or purchased. 
 

My Patient Voice does not sell, rent, or lease your personal information to third parties. My Patient Voice may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In cases where you request us to do so, we will share your personal information with trusted business partners so that they can offer you products or services that you've expressed interest in. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party without your express consent.

My Patient Voice may share data with vendors or processors to help us perform statistical analysis, send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment.
 

3. Use of Cookies.

Our website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to allow you to be logged in to your account. If you register an account with My Patient Voice, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recalling your personal information, such as your billing address. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features of our Service.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to log in to your account or fully experience the interactive features of the Services.

 

4. How You Can Access, Change, Correct, and Delete Their Information.

You can access, change, correct, and delete information (including personal information) previously submitted by contacting My Patient Voice using the contact information below; provided, however, personal information collected by My Patient Voice in connection with the sale of products or services will be maintained by My Patient Voice in accordance with applicable law, regulations or reasonable business practices.  
 

5. Security and Retention of Your Personal Information.

My Patient Voice uses industry-standard security measures applicable to similarly sized businesses to secure your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.  Your personal information is stored using a security key or biometric authentication passkey. My Patient Voice reviews its security measures to consider appropriate new technology and methods. Please be aware that, despite our efforts, no security measures are perfect or impenetrable. My Patient Voice retains your personal information, including any medical or health information, for the length of time needed to fulfill the purposes outlined in this Privacy Policy, the Terms of Use, the Terms and Conditions for Online Sales, any other services agreement between you and My Patient Voice, and in accordance with applicable law, regulations or reasonable business practices.
 

My Patient Voice is not a “covered entity” as defined under the Health Insurance Portability & Accountability Act (HIPAA).  My Patient Voice does not comply with the provisions of HIPAA or its similar state counterparts.  Any medical or health information collected by My Patient Voice is maintained, used, accessed, and disclosed in accordance with this Privacy Policy, the Terms of Use, the Terms and Conditions for Online Sales, and any other services agreement between you and My Patient Voice.
 

6. Children Under 13

Our Services are not intended for use by children under the age of 13, and such use is prohibited by our Terms of Service. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us as set forth in this Privacy Policy.
 

7. Changes to This Privacy Policy

My Patient Voice may change the provisions of this Privacy Policy at any time and will post the most up-to-date version on our website. We may provide notice by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means consistent with applicable law.

 

8. Contact Information.

My Patient Voice

Jonna Jerome

jonna@mypatientvoice.com

310-993-7068

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